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UIS:
52
Support reference count:
2
Feedback Policy:

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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

At the moment, it's not possible for automation to be triggered upon custom events

Allow admins to select custom events to trigger automations

JIRA allow admins to change the post function of transitions. If admins change the event triggered from issue creation to something other than the Issue Created event, the default automation wouldn't work
In other scenarios, admin may have heavily modified their workflow with many custom events and would need the automation to perform action based on these events

duplicates

AUTO-83 Automation trigger on issue updates (support for custom fields / custom events)

is related to

JSDCLOUD-5327 Automation isn't triggered by Create Issue trigger when a custom event is set in the create issue transition.

JSWCLOUD-22478 Having a custom event in workflows breaks automation rules.

JSDSERVER-4461 Automation trigger on custom events