Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4461

Automation trigger on custom events

    XMLWordPrintable

    Details

    • Type: Suggestion
    • Status: Gathering Interest (View Workflow)
    • Resolution: Unresolved
    • Component/s: Automation
    • Labels:
      None
    • Support reference count:
      2
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      At the moment, it's not possible for automation to be triggered upon custom events

      Suggestion

      Allow admins to select custom events to trigger automations

      Example

      1. JIRA allow admins to change the post function of transitions. If admins change the event triggered from issue creation to something other than the Issue Created event, the default automation wouldn't work
      2. In other scenarios, admin may have heavily modified their workflow with many custom events and would need the automation to perform action based on these events

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              Unassigned Unassigned
              Reporter:
              ywoo Yit Wei Woo (Inactive)
              Votes:
              13 Vote for this issue
              Watchers:
              6 Start watching this issue

                Dates

                Created:
                Updated: