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  1. Jira Service Management Cloud
  2. JSDCLOUD-5327

Automation isn't triggered by Create Issue trigger when a custom event is set in the create issue transition.


    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • Automation
    • None


      Create Issue trigger doesn't work in automation when a Custom Event is set on the create transition.

      Steps to Reproduce

      1. Change the event of the create issue transition to a custom event
      2. Create an automation where the trigger is "Issue created".
      3. Create an issue and the automation will not be executed for this issue, also it won't show the issue on the Automation logs.

      Expected Results

      The automation execute properly, in case it fails it should at least show the reason of the failure on the automation log.

      Actual Results

      The automation isn't triggered and nothing is shown in the automation logs.


      If you want to use a custom event, make sure it inherits its event type from "Issue created".

            dfranke@atlassian.com Dominik Franke
            foselame Francisco Oselame (Inactive)
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