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  1. Jira Service Management Data Center
  2. JSDSERVER-4461

Automation trigger on custom events


    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.


      At the moment, it's not possible for automation to be triggered upon custom events


      Allow admins to select custom events to trigger automations


      1. JIRA allow admins to change the post function of transitions. If admins change the event triggered from issue creation to something other than the Issue Created event, the default automation wouldn't work
      2. In other scenarios, admin may have heavily modified their workflow with many custom events and would need the automation to perform action based on these events

            Unassigned Unassigned
            ywoo Yit Wei
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