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Support reference count:
2
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We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

At the moment, it's not possible for automation to be triggered upon custom events

Allow admins to select custom events to trigger automations

JIRA allow admins to change the post function of transitions. If admins change the event triggered from issue creation to something other than the Issue Created event, the default automation wouldn't work
In other scenarios, admin may have heavily modified their workflow with many custom events and would need the automation to perform action based on these events

relates to

JSDCLOUD-5327 Automation isn't triggered by Create Issue trigger when a custom event is set in the create issue transition.

JSWCLOUD-22478 Having a custom event in workflows breaks automation rules.

JSDCLOUD-4461 Automation trigger on custom events