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  1. Jira Service Management Data Center
  2. JSDSERVER-2234

Automation trigger on issue updates

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Looking for more Automation functionality that can be triggered on issue updates to extend Automation capabilities.

      Example A

      1. Customer creates a ticket
      2. Agent triage's / edit meta data
      3. Based on their selections I want to transition the workflow to a new status.

      Example B

      1. Customer creates a ticket
      2. Agents changes the request type
      3. Based on the new request type, priority of this request should be automatically increased

      Suggested Solution

      Automation rules could be triggered when an issue is updated, for added options of Automation.

      Workaround

          Form Name

            [JSDSERVER-2234] Automation trigger on issue updates

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              Unassigned Unassigned
              majones Matt Jones (Inactive)
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                Created:
                Updated: