Automation trigger on issue updates

Problem Definition

Looking for more Automation functionality that can be triggered on issue updates to extend Automation capabilities.

Example A

1. Customer creates a ticket
2. Agent triage's / edit meta data
3. Based on their selections I want to transition the workflow to a new status.

Example B

1. Customer creates a ticket
2. Agents changes the request type
3. Based on the new request type, priority of this request should be automatically increased

Suggested Solution

Automation rules could be triggered when an issue is updated, for added options of Automation.

Workaround

• Using Add-Ons such as: Script Runner for JIRA or JIRA Automation Plugin
• Use a Formal 'Triage' workflow transition