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  1. Automation for Cloud
  2. AUTO-141

Improve available customization in Automation

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Request Summary
      Can Service Desk Automation be improved to allow further customizations?

      • We would like to see a feature that allows users being assigned issue or one that allows user to pass values to fields that meet specific requirements set by the user.

      For example
      Emails that meet a specific scenario should be closed however because the close issue screen has required field that needs to be selected before the issue can be closed, the automation would always fail.
      Allowing the user to pass value based on configuration would allow them automate something like this properly.

            [AUTO-141] Improve available customization in Automation

            Charlie Gavey made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Charlie Gavey made changes -
            Link New: This issue duplicates JSDCLOUD-4258 [ JSDCLOUD-4258 ]
            Charlie Gavey made changes -
            Component/s Original: Automation [ 46695 ]
            Key Original: JSDCLOUD-2058 New: AUTO-141
            Support reference count Original: 5
            Project Original: Jira Service Management Cloud [ 18512 ] New: Automation [ 22610 ]
            Charlie Gavey made changes -
            Assignee New: Charlie Gavey [ 89403358cf11 ]
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 3 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 3

              89403358cf11 Charlie Gavey
              ijimoh Ismael Olusula Jimoh (Inactive)
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                Created:
                Updated:
                Resolved: