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  1. Jira Service Management Data Center
  2. JSDSERVER-2058

Improve available customization in Automation

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Request Summary
      Can Service Desk Automation be improved to allow further customizations?

      • We would like to see a feature that allows users being assigned issue or one that allows user to pass values to fields that meet specific requirements set by the user.

      For example
      Emails that meet a specific scenario should be closed however because the close issue screen has required field that needs to be selected before the issue can be closed, the automation would always fail.
      Allowing the user to pass value based on configuration would allow them automate something like this properly.

          Form Name

            [JSDSERVER-2058] Improve available customization in Automation

            Charlie Marriott made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Julien Rey made changes -
            Link New: This issue is related to JSDSERVER-6909 [ JSDSERVER-6909 ]
            SET Analytics Bot made changes -
            UIS New: 1
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010340 ] New: JAC Suggestion Workflow 3 [ 3647733 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664336 ] New: JAC Suggestion Workflow [ 3010340 ]
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5
            SET Analytics Bot made changes -
            Support reference count New: 4
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324535 ] New: Confluence Workflow - Public Facing v4 [ 2664336 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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              12 Vote for this issue
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              11 Start watching this issue

                Created:
                Updated:
                Resolved: