Request Summary
Can Service Desk Automation be improved to allow further customizations?

• We would like to see a feature that allows users being assigned issue or one that allows user to pass values to fields that meet specific requirements set by the user.

For example
Emails that meet a specific scenario should be closed however because the close issue screen has required field that needs to be selected before the issue can be closed, the automation would always fail.
Allowing the user to pass value based on configuration would allow them automate something like this properly.