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  1. Jira Service Management Cloud
  2. JSDCLOUD-2015

Automation to edit issue fields using defined values

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      I would love to see an automation "THEN" function that allows specific fields to be edited as part of the automation process. Our customer workflow involves specific agents being assigned to specific customers. One example of how this feature would help would be if we could establish a rule that says "Upon creation, if reporter = customerXYZ, then edit "Agent" custom field to = "John Doe".

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          is duplicated by

          Suggestion - JSDCLOUD-3187 Add Automation Actions that can edit/change issues

          • Closed
          is related to

          Suggestion - JSDSERVER-2015 Automation to edit issue fields using defined values

          • Closed

          Suggestion - JSDCLOUD-12358 Automation - Improve Edit Issue Action to include other fields, e.g. Resolution field or custom fields

          • Gathering Interest
          mentioned in

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              aray2@atlassian.com Amaresh Ray (Inactive)
              fbdfaea22dc7 Danny Coleman
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