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  1. Jira Service Management Cloud
  2. JSDCLOUD-2015

Automation to edit issue fields using defined values

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      I would love to see an automation "THEN" function that allows specific fields to be edited as part of the automation process. Our customer workflow involves specific agents being assigned to specific customers. One example of how this feature would help would be if we could establish a rule that says "Upon creation, if reporter = customerXYZ, then edit "Agent" custom field to = "John Doe".

            aray2@atlassian.com Amaresh Ray (Inactive)
            fbdfaea22dc7 Danny Coleman
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