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Suggestion
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Resolution: Fixed
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54
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Currently, the view in the customer portal can be pretty limited, it only shows the summary of the ticket, the status, and the Request Type. It would be great if we could add more fields to that view (as well as operations), for example the assignee, the ability to add a comment, add attachments, and more.
There are a few reasons as to why this should be implemented :
- user cant see initial response time and target resolution time in their requests
- user cant see current assignee for escalation
- user cant reopen resolved issue
- user cant evaluate issue (when i have modified workflow with status close&evaluate)
- priority of the issue should be visible if selected
**
UPDATE by 6cf75f652d57
We have released the following:
- Jira Admins can remove any existing column in the request list page (customer portal)
- Jira Admins can add the following columns
- created date
- Updated date
- Due date
- Assignee
- Priority
- Your customers can now sort on most of these columns.
How to do this:
If you are a Jira Admin, you can go to 'https://<your instance>/servicedesk/customer/user/requests?page=1', and click on the 'Customize' sidebar, you should be able to customize the columns that your customers see in this page.
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[JSDCLOUD-1106] Need more fields in the 'My Requests' view
I would like to be able set what fields I think my customers should see in the Portal. Not just be limited to what yall deemed the only fields I need.
We may use a custom field for our priority ,or even if I want a column for Resolution to be displayed.
For custom fields you will need an app like the one we made - Advanced Portal Reports - on the Marketplace. There customers can see a report with all fields of issues allowed by project administrators, sort by columns, export to CSV, etc. We welcome all feedback to improve the functionality.
| Comment | [ How do you add a new customised column or are we only limited to the fields above? ] |
| Remote Link | New: This issue links to "Page (Confluence)" [ 546866 ] |
| Description |
Original:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-1106]. {panel} Currently, the view in the customer portal can be pretty limited, it only shows the summary of the ticket, the status, and the Request Type. It would be great if we could add more fields to that view (as well as operations), for example the assignee, the ability to add a comment, add attachments, and more. There are a few reasons as to why this should be implemented : * user cant see initial response time and target resolution time in their requests * user cant see current assignee for escalation * user cant reopen resolved issue * user cant evaluate issue (when i have modified workflow with status close&evaluate) * priority of the issue should be visible if selected *UPDATE by [~6cf75f652d57]* ** *We have released the following:* # Jira Admins can remove any existing column in the request list page (customer portal) # Jira Admins can add the following columns ## created date ## Updated date ## Due date ## Assignee ## Priority # Your *customers can now sort* on most of these columns. *How to do this:* If you are a Jira Admin, you can go to 'https://<your instance>/servicedesk/customer/user/requests?page=1', and click on the 'Customize' sidebar, you should be able to customize the columns that your customers see in this page. [Read more|[https://support.atlassian.com/jira-service-management-cloud/docs/see-the-requests-lists-from-your-customers-point-of-view|https://support.atlassian.com/jira-service-management-cloud/docs/see-the-requests-lists-from-your-customers-point-of-view/]] |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-1106]. {panel} Currently, the view in the customer portal can be pretty limited, it only shows the summary of the ticket, the status, and the Request Type. It would be great if we could add more fields to that view (as well as operations), for example the assignee, the ability to add a comment, add attachments, and more. There are a few reasons as to why this should be implemented : * user cant see initial response time and target resolution time in their requests * user cant see current assignee for escalation * user cant reopen resolved issue * user cant evaluate issue (when i have modified workflow with status close&evaluate) * priority of the issue should be visible if selected ** *UPDATE by [~6cf75f652d57]* *We have released the following:* # Jira Admins can remove any existing column in the request list page (customer portal) # Jira Admins can add the following columns ## created date ## Updated date ## Due date ## Assignee ## Priority # Your *customers can now sort* on most of these columns. *How to do this:* If you are a Jira Admin, you can go to 'https://<your instance>/servicedesk/customer/user/requests?page=1', and click on the 'Customize' sidebar, you should be able to customize the columns that your customers see in this page. [Support Documentation|https://support.atlassian.com/jira-service-management-cloud/docs/untitled-entry-2021-03-05-at-09-29-32/] |
| Description |
Original:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-1106]. {panel} Currently, the view in the customer portal can be pretty limited, it only shows the summary of the ticket, the status, and the Request Type. It would be great if we could add more fields to that view (as well as operations), for example the assignee, the ability to add a comment, add attachments, and more. There are a few reasons as to why this should be implemented : * user cant see initial response time and target resolution time in their requests * user cant see current assignee for escalation * user cant reopen resolved issue * user cant evaluate issue (when i have modified workflow with status close&evaluate) * priority of the issue should be visible if selected |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-1106]. {panel} Currently, the view in the customer portal can be pretty limited, it only shows the summary of the ticket, the status, and the Request Type. It would be great if we could add more fields to that view (as well as operations), for example the assignee, the ability to add a comment, add attachments, and more. There are a few reasons as to why this should be implemented : * user cant see initial response time and target resolution time in their requests * user cant see current assignee for escalation * user cant reopen resolved issue * user cant evaluate issue (when i have modified workflow with status close&evaluate) * priority of the issue should be visible if selected *UPDATE by [~6cf75f652d57]* ** *We have released the following:* # Jira Admins can remove any existing column in the request list page (customer portal) # Jira Admins can add the following columns ## created date ## Updated date ## Due date ## Assignee ## Priority # Your *customers can now sort* on most of these columns. *How to do this:* If you are a Jira Admin, you can go to 'https://<your instance>/servicedesk/customer/user/requests?page=1', and click on the 'Customize' sidebar, you should be able to customize the columns that your customers see in this page. [Read more|[https://support.atlassian.com/jira-service-management-cloud/docs/see-the-requests-lists-from-your-customers-point-of-view|https://support.atlassian.com/jira-service-management-cloud/docs/see-the-requests-lists-from-your-customers-point-of-view/]] |
Field Priority is missing from the list of available fields