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  1. JIRA Service Desk Server
  2. JSDSERVER-610

Make it easier for Service Desk team members to attach customer-visible files to a ticket

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    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning out product roadmap. To understand how this piece of feedback will be reviewed, see An updated work flow for server feature suggestions.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      If a service desk team member wants to make an attachment customer-visible, they must link to the underlying attachment using a wiki-markup syntax in the comment, eg:

      !image.jpg!
      

      It should be obvious for service desk team members how to make an attachment customer-visible / it should be easy for service desk team members to embed attachments without understanding the details of how wiki markup.

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              • Assignee:
                llu Lingbo Lu
                Reporter:
                shamid@atlassian.com Shihab Hamid
              • Votes:
                177 Vote for this issue
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                139 Start watching this issue

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                • Created:
                  Updated:
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