Loading...

XML

Word

Printable

Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: 3.1.0, 3.1.0-OD-10
Component/s: Customer Portal
Labels:
- affects-server

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Current behaviour

Currently there is no way to set an announcement banner or message in the header per Service Desk.

Expected behaviour

We want the ability to set headers/announcement banners for notifications or messages to the end users per Service Desk (not the same for all).

User case

I am a Service Desk Administrator for Project XYZ, and I need to create a Customer Portal page and include the message (and more markup), "Some of our staff is on vacation, please note that service levels are longer".
John visits the customer portal page and sees that message.

Attachments

Issue Links

is duplicated by

JSDSERVER-2183 Make the Portals be more pluggable

Closed

is related to

JSDSERVER-2320 Ability to add notes on the My Requests Service Desk screen

Closed

relates to

JSDCLOUD-219 Allow announcement banners for service desk per project

Closed

JSDSERVER-98 Ability to communicate system outages or announcements through Service Desk

Closed

JSDSERVER-3277 Admin can allow agents to modify announcements in customer portal

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(5 mentioned in)

Activity

People

Assignee:: Matthew McMahon (Inactive)

Reporter:: Pietro Schaff (Inactive)

Votes:: 54 Vote for this issue

Watchers:: 37 Start watching this issue

Dates

Created:: 19/Dec/2013 2:32 PM

Updated:: 19/Sep/2019 5:55 AM

Resolved:: 11/Feb/2016 12:42 AM