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  1. Jira Data Center
  2. JRASERVER-68456

Duplicate users returned if a user exists in more than 1 directory.

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    • 7.1
    • 144
    • Severity 3 - Minor
    • 150
    • Hide
      Atlassian Update – 27 October 2023

      We're happy to announce that the fix for this issue was backported to JSW 9.4.11 (JSM 5.4.11).

      Best regards

      Kamil Cichy
      Senior Software Engineer

      Show
      Atlassian Update – 27 October 2023 We're happy to announce that the fix for this issue was backported to JSW 9.4.11 (JSM 5.4.11). Best regards Kamil Cichy Senior Software Engineer

      Summary

      Duplicate users returned if a user exists in more than 1 directory.

      How to replicate

      1. Create a new User Directory in Jira
      2. Populate the directory with the same username from the default Jira Internal Directory.
      3. Reporter, and Request Participants fields now show duplicate users.

      Environment

      Jira 7.X, 8.X

      Expected Results

      Crowd should be amalgamating these directories so that the identity is represented as only one person.

      There are several use cases where one might have mixed directories. For example, one AD directory for internal groups, and one Jira directory for mixing AD users with Jira groups.

      Actual Results

      Users with identical username who exist in different directories will be duplicated in user picker fields.

      Workaround

      Follow the instructions provided on the Jira shows duplicates in user picker article.

       

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          Mohan C S

            kcichy Kamil Cichy
            mshahlori Mahtab
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              Created:
              Updated:
              Resolved: