Duplicate users returned if a user exists in more than 1 directory.
- Create a new User Directory in Jira
- Populate the directory with the same username from the default Jira Internal Directory.
- Reporter, and Request Participants fields now show duplicate users.
JIRA 7.X, 8.X
Crowd should be amalgamating these directories so that the identity is represented as only one person.
There are several use cases where one might have mixed directories. For example, one AD directory for internal groups, and one Jira directory for mixing AD users with Jira groups.
Users with identical username who exist in different directories will be duplicated in user picker fields.
Restart JIRA to clear the user cache (rolling restart in Jira DC is sufficient).