Details
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Bug
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Resolution: Duplicate
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Low
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None
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7.8.1, 7.12.3
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None
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7.08
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1
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Severity 3 - Minor
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Description
Issue Summary
Username appears multiple times when in JQL filter if user is member of multiple directories
Steps to Reproduce
- Create the user in Jira Directory,
- Create the same user in another Directory e.g. Active Directory,
- Synchronize this Directory with Jira,
- Now you can see multiple users in JQL,
- Restarting Jira resolves the problem.
Expected Results
Username appears only once
Actual Results
Username appears several times, depending on how many directories is this user member of.
Workaround
- Restart JIRA to clear the user cache.
- Connect Jira to new empty directory, sync it and then remove it:
- Create new empty (dummy) directory
- Connect new Directory to Jira and synchronize this new Directory (after this step caches will revalidate and duplication should disappear)
- Remove this new empty Directory.
Attachments
Issue Links
- is related to
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JRASERVER-68456 Duplicate users returned if a user exists in more than 1 directory.
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- Closed
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JRASERVER-62628 Duplicate entries for users in user picker fields
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- Closed
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