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  1. Jira Server and Data Center
  2. JRASERVER-68456

Duplicate users returned if a user exists in more than 1 directory.

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    Description

      Summary

      Duplicate users returned if a user exists in more than 1 directory.

      How to replicate

      1. Create a new User Directory in Jira
      2. Populate the directory with the same username from the default Jira Internal Directory.
      3. Reporter, and Request Participants fields now show duplicate users.

      Environment

      JIRA 7.X, 8.X

      Expected Results

      Crowd should be amalgamating these directories so that the identity is represented as only one person.

      There are several use cases where one might have mixed directories. For example, one AD directory for internal groups, and one Jira directory for mixing AD users with Jira groups.

      Actual Results

      Users with identical username who exist in different directories will be duplicated in user picker fields.

      Workaround

      Restart JIRA to clear the user cache (rolling restart in Jira DC is sufficient).

       

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              bibbotson@atlassian.com Brandon Ibbotson
              mshahlori Mahtab
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              Dates

                Created:
                Updated: