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  1. Jira Data Center
  2. JRASERVER-41675

Wiki markup embedded images are not shown in email notifications

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    • 4.03
    • 94
    • Severity 3 - Minor
    • 7
    • Hide
      Atlassian Update – 8 April 2019

      Hi everyone,

      Thank you for sharing your use cases with us for both Jira and Jira Service Desk. After investigating the problem, we have found that Jira properly links to images in email messages.

      The three main causes for the images not rendering properly are all related to the fact that in order to view attachments in Jira, the user has to be authorized:

      • the user viewing the email message is not logged in, as described in the knowledge base article: Images not showing in Jira email notifications 
      • the user's email client doesn't allow to set up a session in Jira for authentication purposes
      • the configured outgoing mail server caches images, but is unable to authorize in Jira, and caches the 403 responses (e.g. when Gmail with the default settings is used as the outgoing mail server)

      To allow displaying image attachments without the need to authorize, we initially created a feature suggestion JRASERVER-69065 to embed images directly in the emails. But,  because the current issue has history, votes and watchers, we will track work here and close the suggestion as duplicate. Please note that the solution creates a potential security vulnerability, e.g. if an attacker starts attaching multiple big files to comments.

      The issue is now transitioned to 'Long Term Backlog' status. The status means that the issue will not be fixed within the next 6 months. At the same time, it is still being monitored by Atlassian for any updates and considered a potential target within the next 6-9 months. Please do not consider this a deadline to fix the bug, but rather as an estimated timeline.

      To learn more about our recent investments in Jira Server and Data Center, please check our two new dashboards containing Recently resolved issues and Current work and future plans.

      Kind regards,
      Katarzyna Derenda
      Product manager, Jira Server

      Show
      Atlassian Update – 8 April 2019 Hi everyone, Thank you for sharing your use cases with us for both Jira and Jira Service Desk. After investigating the problem, we have found that Jira properly links to images in email messages. The three main causes for the images not rendering properly are all related to the fact that in order to view attachments in Jira, the user has to be authorized: the user viewing the email message is not logged in, as described in the knowledge base article:  Images not showing in Jira email notifications   the user's email client doesn't allow to set up a session in Jira for authentication purposes the configured outgoing mail server caches images, but is unable to authorize in Jira, and caches the 403 responses (e.g. when Gmail with the default settings is used as the outgoing mail server) To allow displaying image attachments without the need to authorize, we initially created a feature suggestion JRASERVER-69065 to embed images directly in the emails. But,  because the current issue has history, votes and watchers, we will track work here and close the suggestion as duplicate. Please note that the solution creates a potential security vulnerability, e.g. if an attacker starts attaching multiple big files to comments. The issue is now transitioned to 'Long Term Backlog' status. The status means that the issue will not be fixed within the next 6 months. At the same time, it is still being monitored by Atlassian for any updates and considered a potential target within the next 6-9 months. Please do not consider this a deadline to fix the bug, but rather as an estimated timeline. To learn more about our recent investments in Jira Server and Data Center, please check our two new dashboards containing Recently resolved issues and Current work and future plans . Kind regards, Katarzyna Derenda Product manager, Jira Server

      NOTE: This bug report is for Jira Server. Using Jira Cloud? This has been resolved in Jira Cloud: See the corresponding bug report.

      Summary

      Wiki markup embedded images are not shown in email notifications

      Steps to Reproduce (tested with a local JIRA 6.3.13):

      1. Add a google mail as the outgoing mail server;
      2. Create a project and an issue;
      3. Attach an image to the issue;
      4. Add a comment to the issue: 
        !my-attachment.png!

      Expected Behavior

      The email notification would show the attached image.

      Actual Results

      The notification does not display the image attached.

      Notes

      The problem with Avatars not being shown in the email notifications is now being tracked here:

      • JRA-45967 Default Avatar is not displayed on Email Notifications

      Workaround

      There is currently no workaround for this issue.

        1. avatar_error.PNG
          21 kB
          Conor McCooey
        2. screenshot-1.png
          39 kB
          Cristian (Southend)
        3. screenshot-2.png
          4 kB
          Jae Kim
        4. Screen Shot 2015-01-16 at 7.43.36 PM.png
          27 kB
          Matheus Fernandes

              17c7584fdc03 Shushan Ulubabyan
              mfernandes@atlassian.com Matheus Fernandes
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              206 Start watching this issue

                Created:
                Updated:
                Resolved: