Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-67201

Image thumbnails show up as broken in email when attached to ticket

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      Summary

      When attaching an image to a ticket and including a thumbnail in the comment, the comment fails to show up in the notification received and shows up as a broken image instead. Example of issue shown below. This occurs for both Service Desk and Regular JIRA notification.

      Environment

      • Reproduced on multiple versions and email clients

      Steps to Reproduce

      1. Scroll down and select the Add Comment box
      2. Select the Paperclip icon, then browse
      3. Select any image to upload
      4. Check the email notification

      Expected Results

      The notification includes a thumbnail of the attached image

      Actual Results

      The Attachment doesn't render and shows as a broken link

      Workaround

      No current workaround

        1. Screen Shot 2018-04-24 at 4.42.36 PM.png
          Screen Shot 2018-04-24 at 4.42.36 PM.png
          1.11 MB
        2. Screen Shot 2018-04-24 at 4.43.22 PM.png
          Screen Shot 2018-04-24 at 4.43.22 PM.png
          161 kB

            [JRASERVER-67201] Image thumbnails show up as broken in email when attached to ticket

            Daniel Rauf added a comment -

            Closing as a duplicate of https://jira.atlassian.com/browse/JRASERVER-41675

            Daniel Rauf added a comment - Closing as a duplicate of https://jira.atlassian.com/browse/JRASERVER-41675

              Unassigned Unassigned
              bcruz@atlassian.com Brian Cruz (Inactive)
              Affected customers:
              8 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: