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Details

Type: Bug
Resolution: Unresolved
Priority: Medium
Fix Version/s: 8.15.0
Affects Version/s: 4.3.3, 6.2, 6.2.1, 6.2.6, 6.3.13, 6.4.1, 6.4.9, 7.0.5, 7.0.10, 7.2.3, 7.3.1, 7.6.1, 7.0.0, 7.8.1
Component/s: Issue - Fields
Labels:

Introduced in Version:
4.03
Support reference count:
92
Symptom Severity:
Severity 3 - Minor
UIS:
20
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:
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Atlassian Update – 8 April 2019

Hi everyone,

Thank you for sharing your use cases with us for both Jira and Jira Service Desk. After investigating the problem, we have found that Jira properly links to images in email messages.

The three main causes for the images not rendering properly are all related to the fact that in order to view attachments in Jira, the user has to be authorized:

the user viewing the email message is not logged in, as described in the knowledge base article: Images not showing in Jira email notifications

the user's email client doesn't allow to set up a session in Jira for authentication purposes

the configured outgoing mail server caches images, but is unable to authorize in Jira, and caches the 403 responses (e.g. when Gmail with the default settings is used as the outgoing mail server)

To allow displaying image attachments without the need to authorize, we initially created a feature suggestion JRASERVER-69065 to embed images directly in the emails. But, because the current issue has history, votes and watchers, we will track work here and close the suggestion as duplicate. Please note that the solution creates a potential security vulnerability, e.g. if an attacker starts attaching multiple big files to comments.

The issue is now transitioned to 'Long Term Backlog' status. The status means that the issue will not be fixed within the next 6 months. At the same time, it is still being monitored by Atlassian for any updates and considered a potential target within the next 6-9 months. Please do not consider this a deadline to fix the bug, but rather as an estimated timeline.

To learn more about our recent investments in Jira Server and Data Center, please check our two new dashboards containing Recently resolved issues and Current work and future plans.

Kind regards,
Katarzyna Derenda
Product manager, Jira Server
Show
Atlassian Update – 8 April 2019 Hi everyone, Thank you for sharing your use cases with us for both Jira and Jira Service Desk. After investigating the problem, we have found that Jira properly links to images in email messages. The three main causes for the images not rendering properly are all related to the fact that in order to view attachments in Jira, the user has to be authorized: the user viewing the email message is not logged in, as described in the knowledge base article: Images not showing in Jira email notifications the user's email client doesn't allow to set up a session in Jira for authentication purposes the configured outgoing mail server caches images, but is unable to authorize in Jira, and caches the 403 responses (e.g. when Gmail with the default settings is used as the outgoing mail server) To allow displaying image attachments without the need to authorize, we initially created a feature suggestion JRASERVER-69065 to embed images directly in the emails. But, because the current issue has history, votes and watchers, we will track work here and close the suggestion as duplicate. Please note that the solution creates a potential security vulnerability, e.g. if an attacker starts attaching multiple big files to comments. The issue is now transitioned to 'Long Term Backlog' status. The status means that the issue will not be fixed within the next 6 months. At the same time, it is still being monitored by Atlassian for any updates and considered a potential target within the next 6-9 months. Please do not consider this a deadline to fix the bug, but rather as an estimated timeline. To learn more about our recent investments in Jira Server and Data Center, please check our two new dashboards containing Recently resolved issues and Current work and future plans . Kind regards, Katarzyna Derenda Product manager, Jira Server

Description

NOTE: This bug report is for Jira Server. Using Jira Cloud? This has been resolved in Jira Cloud: See the corresponding bug report.

Summary

Wiki markup embedded images are not shown in email notifications

Steps to Reproduce (tested with a local JIRA 6.3.13):

Add a google mail as the outgoing mail server;
Create a project and an issue;
Attach an image to the issue;
Add a comment to the issue:
```
!my-attachment.png!
```

Expected Behavior

The email notification would show the attached image.

Actual Results

The notification does not display the image attached.

Notes

The problem with Avatars not being shown in the email notifications is now being tracked here:

~~JRA-45967~~ Default Avatar is not displayed on Email Notifications

Workaround

There is currently no workaround for this issue.

Attachments

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avatar_error.PNG
21 kB
26/Oct/2015 9:33 AM
screenshot-1.png
39 kB
01/Jun/2015 12:33 PM
screenshot-2.png
4 kB
23/Oct/2015 4:27 PM
Screen Shot 2015-01-16 at 7.43.36 PM.png
27 kB
16/Jan/2015 9:46 PM

Issue Links

followed by

JRASERVER-69065 Allow Jira to embed images in email messages

Closed

is blocked by

JRASERVER-13776 Duplicate attachments created from images inserted to HTML e-mails when comments added from follow-up messages

Gathering Interest

is caused by

JRASERVER-38772 Transition from All to Custom in Issue create form will reset temporary attachments

Closed

is duplicated by

JRASERVER-67201 Image thumbnails show up as broken in email when attached to ticket

Closed

is related to

JSDSERVER-2324 Broken images in SD emails

Closed

relates to

JRACLOUD-41675 Wiki markup embedded images are not shown in email notifications

Closed

JRASERVER-45967 Default Avatar is not displayed on Email Notifications

Closed

JSDSERVER-1370 Notifications do not display inline attachments

Closed

DESK-4277 Loading...

JDEV-35970 Loading...

MNSTR-3350 Loading...

was split into

JRASERVER-45967 Default Avatar is not displayed on Email Notifications

Closed

blocks: SDS-32284 Loading...

caused: HOT-35888 Loading...

included in

CPU-209 JIRA 7.1.0-OD-04-012

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

PIR - Priority Action: PIR-382 Loading...

was cloned as: JCB-267 Loading...; JSB-77 Loading...; RAID-199 Loading...

(6 relates to, 1 was split into, 1 blocks, 1 caused, 1 included in, 37 mentioned in, 1 PIR - Priority Action, 3 was cloned as)

Activity

People

Assignee:: Unassigned

Reporter:: Matheus Fernandes

Votes:: 250 Vote for this issue

Watchers:: 203 Start watching this issue

Dates

Created:: 16/Jan/2015 9:18 PM

Updated:: 05/Apr/2024 2:35 AM