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  1. Jira Platform Cloud
  2. JRACLOUD-90221

Implement report for tracking time in status in JIRA

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      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Problem Definition

      Currently, there is no way of having a report generated to calculate how long an issue was in a particular status. This will help to identify best performers and issues which do not follow the correct timeline of an issue.

      Suggested Solution

      Implement reports that could:

      • Order issues by resolution time (to identify long running/complex ones)
      • Order issues by status
      • Order issues by users and times they took to solve issues assigned to them.
      • Order issues by projects to identify what not keeping up with project timeline/delaying the project.

      Workaround

      To utilise the tab Transitions when viewing an issue. However, this is only available issue by issue.

      Updates

      2nd Dec 2024: Update

      Hi everyone,

      Thank you for your feedback and comments so far. At this time, we are not actively working on the implementation of this idea. However, we are interested in continuing to capture customer interest and feedback.

      If you have additional thoughts or would like to share more insights, please feel free to contribute to the comments below. We're always open to better understanding your needs and how this idea might align with our product roadmap in the future.

      Thanks,
      Lisa
      Product Manager

            [JRACLOUD-90221] Implement report for tracking time in status in JIRA

            Isai Navarro added a comment -

            https://getsupport.atlassian.com/browse/JST-1073160

            Isai Navarro added a comment - https://getsupport.atlassian.com/browse/JST-1073160

            Lisa added a comment -

            Hi 0923fe1d8564!  I'm happy for you to email me directly at lsutherland@atlassian.com and we can find a day/time that suits your timezone.

            Lisa added a comment - Hi 0923fe1d8564 !  I'm happy for you to email me directly at lsutherland@atlassian.com  and we can find a day/time that suits your timezone.

            Jim D added a comment -

            Unfortunately the times available for these sessions are outside of North America working hours. Are there any other times available?

            Jim D added a comment - Unfortunately the times available for these sessions are outside of North America working hours. Are there any other times available?

            Apryl Harris added a comment -

            Dashboard Hub by Appfire is a great add-on with multiple gadgets and lots of functionality. Appfire recently released a Time in Status gadget, and it provides a great view and allows for some flexibility. Dashboard links can be shared but the export is to a .png (I wish it were to .pdf; maybe one day). Get a trial, you might like it.

            Apryl Harris added a comment - Dashboard Hub by Appfire is a great add-on with multiple gadgets and lots of functionality. Appfire recently released a Time in Status gadget, and it provides a great view and allows for some flexibility. Dashboard links can be shared but the export is to a .png (I wish it were to .pdf; maybe one day). Get a trial, you might like it.

            Kevin Goff added a comment -

            Hi 50414d060832. IMO, Actionable Agile Analytics is the best tool on the market for analyzing flow of Jira issues through workflows (e.g., cycle times, aging work in progress by status, process bottlenecks with cumulative flow diagrams, etc.) As great as Actionable Agile is for interactive analysis, it lacks the capability to publish reports/dashboards for consumption in Jira and/or Confluence. If you want to add better time in status reporting to native Jira, then I suggest figuring out how to incorporate views such as those offered by Actionable Agile, but as saved reports and/or dashboard gadgets.

            Kevin Goff added a comment - Hi 50414d060832 . IMO, Actionable Agile Analytics is the best tool on the market for analyzing flow of Jira issues through workflows (e.g., cycle times, aging work in progress by status, process bottlenecks with cumulative flow diagrams, etc.) As great as Actionable Agile is for interactive analysis, it lacks the capability to publish reports/dashboards for consumption in Jira and/or Confluence. If you want to add better time in status reporting to native Jira, then I suggest figuring out how to incorporate views such as those offered by Actionable Agile, but as saved reports and/or dashboard gadgets.

            Magdalena Zhisheva added a comment -

            Booked a meeting, thank you 50414d060832 !

            Magdalena Zhisheva added a comment - Booked a meeting, thank you 50414d060832 !

            Lisa added a comment -

            Hi everyone,

            Thank you for your feedback & comments on this ticket to date. I’m a Product Manager on the Jira team currently exploring how we can improve Jira Reports and specifically investigating how we might address this ticket in our future roadmap. To help shape our approach, I’d love to better understand some of the context and use cases discussed here. If you’re interested in a 30-minute session to help shape our plans, you can book some time in my calendar here: https://calendly.com/lisafeedback/jira-reports-feedback

            Thanks,
            Lisa

            Lisa added a comment - Hi everyone, Thank you for your feedback & comments on this ticket to date. I’m a Product Manager on the Jira team currently exploring how we can improve Jira Reports and specifically investigating how we might address this ticket in our future roadmap. To help shape our approach, I’d love to better understand some of the context and use cases discussed here. If you’re interested in a 30-minute session to help shape our plans, you can book some time in my calendar here: https://calendly.com/lisafeedback/jira-reports-feedback Thanks, Lisa

            Emre Toptancı [OBSS] added a comment -

            @Apryl Harris

            Jira's REST API does not give Time in Status data. It rather gives you raw issue history on which you can make your own calculations for Time in Status data.

            If you want to get calculated Time in Status data, you can use the Time in Status app built by my team at OBSS. Our app has a REST API that you can use to get calculated Time in Status data and more.

            Our app even has Excel and Google Sheets template files that can be used to get our app data directly into a spreadsheet.

            Emre Toptancı [OBSS] added a comment - @Apryl Harris Jira's REST API does not give Time in Status data. It rather gives you raw issue history on which you can make your own calculations for Time in Status data. If you want to get calculated Time in Status data, you can use the Time in Status app built by my team at OBSS. Our app has a REST API that you can use to get calculated Time in Status data and more. Our app even has Excel and Google Sheets template files that can be used to get our app data directly into a spreadsheet.

            Apryl Harris added a comment -

            I understand the Time in Status data can be extracted via REST API. But can we get access to the data via Jira Cloud for Excel so that the data can be extracted easier.

            Is there going to be any movement on this request?

            Apryl Harris added a comment - I understand the Time in Status data can be extracted via REST API. But can we get access to the data via Jira Cloud for Excel so that the data can be extracted easier. Is there going to be any movement on this request?

            Mariana_Pryshliak_Saasjet added a comment -

            Additionally to the existed recommendation, if you're ok with using third-party add-ons from the Atlassian Marketplace, I guess trying Time in Status for Jira Cloud by my SaaSJet team. 

            It provides 7 main types of status time reports;

            Provide Cycle and Lead time reports;

            Allows monitoring time in status data directly on the issue card layout (it saves lots of time)

            You can share reports with colleagues or third-party add-ons; or export it to CSV or XLSX files for further analysis if needed.

            Mariana_Pryshliak_Saasjet added a comment - Additionally to the existed recommendation, if you're ok with using third-party add-ons from the Atlassian Marketplace, I guess trying Time in Status for Jira Cloud by my SaaSJet team.  It provides 7 main types of status time reports; Provide Cycle and Lead time reports; Allows monitoring time in status data directly on the issue card layout (it saves lots of time) You can share reports with colleagues or third-party add-ons; or export it to CSV or XLSX files for further analysis if needed.

              50414d060832 Lisa
              nghanis Nithiyaa Ghanis (Inactive)
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                Created:
                Updated: