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  1. Jira Platform Cloud
  2. JRACLOUD-69843

reporting on change history - Calculation of time spent in a particular status

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      It would be very useful if Jira users can find out (without going into the history of each issue) how much time an issue (or issues) spent in any particular status. For instance, if Service Desk admin wants to know how long on average tickets are spending in Waiting for support status.

            [JRACLOUD-69843] reporting on change history - Calculation of time spent in a particular status

            Jaime S added a comment -

            I am closing this feature request as it was already requested here:
            https://jira.atlassian.com/browse/JRACLOUD-63103

            Jaime S added a comment - I am closing this feature request as it was already requested here: https://jira.atlassian.com/browse/JRACLOUD-63103

            Emre Toptancı [OBSS] added a comment -

            For those who are interested, our team at OBSS developed Time in Status for this exaxt need. It is available for Jira Server and Cloud on Atlassian Marketplace.

            https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud

            • The app reports on how much time each issue spent in each status, each assignee or each group.
            • Can show durations as days, hours, minutes or seconds.
            • Can report based on a 24/7 calendar or custom business calendars you define.
            • Can also report the number of times each status and each transition was used.
            • Can calculate average durations or counts, grouped by the fields you select.
            • Can export report data as CSV, XLS or XLSX.

            Emre Toptancı [OBSS] added a comment - For those who are interested, our team at OBSS developed Time in Status for this exaxt need. It is available for Jira Server and Cloud on Atlassian Marketplace. https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud The app reports on how much time each issue spent in each status, each assignee or each group. Can show durations as days, hours, minutes or seconds. Can report based on a 24/7 calendar or custom business calendars you define. Can also report the number of times each status and each transition was used. Can calculate average durations or counts, grouped by the fields you select. Can export report data as CSV, XLS or XLSX.

              Unassigned Unassigned
              akhan@atlassian.com Asim K
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