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  1. Identity
  2. ID-8728

As an Org Admin I want to be able to export and clear the mail suppression list from my domain.

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      Issue Summary

      When email addresses are added to the suppression list, it is needed to contact Atlassian support to provide the list and clear current occurrences. 

      Workaround

      More information on this topic, here: Jira Cloud email notification suppression list and why users don't receive email notification

      There are now two self-serve features for removing a user's email address from the suppression list in certain cases without needing to contact Support:

      • For new users (who have not yet logged in for the first time) clicking the Resend invite link will remove the email from the suppression list.
      • If the user has a verified account (i.e. they have logged into your Jira instance before) and the suppressed email notifications are being generated by a Jira Software or Jira Work Management project, project admins now have the ability to remove the email address from the suppression list using the Project email audit

      If the self-serve options are not available to you we recommend creating a Support Ticket with us. For a quick resolution, please include the affected user's email address in your message.

            [ID-8728] As an Org Admin I want to be able to export and clear the mail suppression list from my domain.

            ich stimme dafür.

            Jan Volkenandt added a comment - ich stimme dafür.

            I vote for this.  

            Shannon Cousins added a comment - I vote for this.  

            I vote for some way that project admins can clear or edit the suppression list.  We have a high transition of staff with many that return - due to licensing we have to archive their accounts, and then re-create them - this leads to several of these kind of accounts landing in the suppressed email list.  Some way that we can easily remove known/trusted addresses (especially if they are in your own domain) would be very much appreciated.

            Shane Dahlstrom added a comment - I vote for some way that project admins can clear or edit the suppression list.  We have a high transition of staff with many that return - due to licensing we have to archive their accounts, and then re-create them - this leads to several of these kind of accounts landing in the suppressed email list.  Some way that we can easily remove known/trusted addresses (especially if they are in your own domain) would be very much appreciated.

            This would be good to have in Admin tools. I spent a ton of time trying to get an important account of ours working but ultimately ended up needing Atlassian support to clear a block.

            Aleksandar Stojanovic added a comment - This would be good to have in Admin tools. I spent a ton of time trying to get an important account of ours working but ultimately ended up needing Atlassian support to clear a block.

            Administrators should at least receive an email notification when an user will be suppressed.

            cguanes@21co.com added a comment - Administrators should at least receive an email notification when an user will be suppressed.

            I would really love to get a button instead of contacting Atlassian over and over again by tickets to flush the suppression list

            Patrick Kral added a comment - I would really love to get a button instead of contacting Atlassian over and over again by tickets to flush the suppression list

            This is one of those "Feature" requests that makes no sense that it wasn't implemented from the very start. How is this ability not given to Org admins by default?

            James Folkert added a comment - This is one of those "Feature" requests that makes no sense that it wasn't implemented from the very start. How is this ability not given to Org admins by default?

            Mahmud Abdu added a comment - - edited

            Hi,

            It is practical to have the ability to remove our users from suppression list as Org Admin to avoid service interruption in our business. 

            PCS-258555

            Looking forwards to your decision.

            Best Regards,

            Mahmud.

            Mahmud Abdu added a comment - - edited Hi, It is practical to have the ability to remove our users from suppression list as Org Admin to avoid service interruption in our business.  PCS-258555 Looking forwards to your decision. Best Regards, Mahmud.

            Same here.  I just systematically submit a monthly support request to clear the suppression list, whether it's empty or not.  I also made my own "template" that I would copy-n-paste the same request content and I don't have to think about it 🤣🤣🤣

            SEAK Teng-Fong added a comment - Same here.  I just systematically submit a monthly support request to clear the suppression list, whether it's empty or not.  I also made my own "template" that I would copy-n-paste the same request content and I don't have to think about it 🤣🤣🤣

              Unassigned Unassigned
              a1bcd9769b94 Lukas Lampert
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                Created:
                Updated: