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  1. Identity
  2. ID-8745

Provide admins with a way to unsuppress email addresses that are not receiving OTP 6-digit verification code email

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      If an existing user attempts receive the 6-digit verification code mentioned here and their email is on the suppression list the only way to remove it from the suppression list is to create a Support Ticket with Atlassian.

      There are self-serve unsuppression options for new users (see https://support.atlassian.com/jira-cloud-administration/docs/unblock-user-invites/) and for existing users who have not received a notification from a Jira Software or Jira Work Management project (see https://support.atlassian.com/jira-cloud-administration/docs/configure-a-project/#Notifications) but nothing for the 6-digit verification code email.

              Unassigned Unassigned
              23ef3e30d63c Anusha Rutnam
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