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  1. Identity
  2. ID-8735

Provide admins with a way to unsuppress email addresses that are not receiving Reset Password email

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      If an existing user attempts to reset their password on https://id.atlassian.com/login/resetpassword and their email is on the suppression list the only way to remove it from the suppression list is to create a Support Ticket with Atlassian.

      There are self-serve unsuppression options for new users (see https://support.atlassian.com/jira-cloud-administration/docs/unblock-user-invites/) and for existing users who have not received a notification from a Jira Software or Jira Work Management project (see https://support.atlassian.com/jira-cloud-administration/docs/configure-a-project/#Notifications) but nothing for the Reset Password use case.

              Unassigned Unassigned
              23ef3e30d63c Anusha Rutnam
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