Allow receiving notifications for when a user has emails blocked.

Currently, when an Atlassian system sends an email to a user (due to a Cloud site invitation, Jira or Confluence notifications, any changes that would be notified via email) there is the possibility that the email will be bounced. When this happens the email address is marked with a bounce and all further emails are blocked. This mechanism is made to prevent Atlassian mail services from being marked as spam by other mail services but currently it is not possible for site/org admins to know when this happens, nor to clear the bounce on Atlassian side and it is required to contact Atlassian Support for this.

The suggestions are:

• To provide a site/org level function where the admins can see all the managed users in their domain that have a bounce and be able to clear it themselves.
• Regardless of the implementation of the function from the previous point, send notifications to the admins when a user gets a bounce blocking their emails from Atlassian services.

Notes

If you think an existing user's email has been placed on the suppression list, we recommend creating a Support Ticket with us. For a quick resolution, please include the affected user's email address in your message.

For new users (who have not yet logged in for the first time) clicking the Resend invite link will remove the email from the suppression list.