Hi Mike, thank you so much for the update and positive feedback. Hope to see the updated roadmap soon.  

Hi,

The Atlassian Data Center team acknowledges that this issue is causing major friction for some of our customers.

We are in the process of planning our development of solutions for Data Center products, including but not limited to: first, a license utilization warning notification feature, and then features to automatically block adding new users when the licensed seat ceiling is reached, and more.

Further details about these solutions will be provided once they are ready. Please stay tuned and follow our Data Center public roadmap for upcoming updates.

Feel free to leave your comments here so that we can continuously listen to your feedback.

Regards

Atlassian Data Center Team

This design has causes the internal incident several times, could you please change the design? Having 20,000 users impact because just 1 additional user over license doesn't make sense at all. 

The Data Center team is considering providing better license utility management to prevent such situations happens to DC products. Stay tunned.

Regards

Atlassian Data Center team

From a commerical point of view, I can see exactly why this hasn't been addressed over 13 years later: it creates a powerful incentive for customers to upgrade their license.

It's an abysmal customer/end-user experience of course, but that's beside the point.

IMHO, This type of license enforcement is a great way to send your customers RUNNING away from your product.
You're going to set us up for failure by allowing over-provisioning but then SHUTTING OUT ALL USERS including the ones we paid for!?!?

Very Very poor customer service there Atlassian. please fix this quickly... If we can't I fear that my company will seek solutions from your competitors, with more friendly enforcement of license limits.

The current Jira Software server behavior is simply unacceptable... we are in production with hundreds of active users that suddenly are forced to stop their work if just 1 more user is added. It's really incredible that in 2021 Jira Software server still continue to work in this way... 

I've also just had to scramble to restore confluence to a usable state after extra users logged in via LDAP. The current behaviour is unacceptable. I'd vote for the "No users can be added (or received from an external user directory) over the license limit." option

Hello guys!

We had our Conlfuence in read-only mode because one new user has been created automatically and broke our instance.

I totally agree reporter - it should be forbidden to create and/or enable new user if license limit has been hit.

We already have monitoring for user count and don't enable/create manually, but automatically created user absolutely surprised us :-/

Thanks,

Ivan