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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Notification - Email
Labels:

UIS:
2,175
Support reference count:
387
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Description

Issue Summary

When email addresses are added to the suppression list, it is needed to contact Atlassian support to provide the list and clear current occurrences.

Workaround

If you think an existing user's email has been placed on the suppression list, we recommend creating a Support Ticket with us. For a quick resolution, please include the affected user's email address in your message.

For new users (who have not yet logged in for the first time) clicking the Resend invite link will remove the email from the suppression list.

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Issue Links

derived from

JRACLOUD-67264 Provide a log for Jira outbound email

Under Consideration

is related to

ID-7791 Allow receiving notifications for when a user has emails blocked.

Gathering Interest

JRACLOUD-67264 Provide a log for Jira outbound email

Under Consideration

relates to

JRACLOUD-75062 To have a log within the cloud site, to give information on emails that get bounced

Closed

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(13 mentioned in)

Activity

People

Assignee:: Raj Kumar

Reporter:: Lukas Lampert

Votes:: 286 Vote for this issue

Watchers:: 234 Start watching this issue

Dates

Created:: 26/Apr/2021 10:12 PM

Updated:: 4 hours ago