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  1. Automation for Cloud
  2. AUTO-554

More ways to work with Organization field in Automation - conditions, action to send email to users in an organization, identify organization of request participants

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Issue Summary

      When an issue is created, can the organization the user belong to be added automatically to the Organization field?

      Suggestion

      Add the ability to create an Automation Rule that allows updating issue field Organization if the user is a member of the organization.

      Workaround

      Reporter can choose an organization to share during the request creation on the Portal

       

      ***

      As an Automation for Jira user, I want to be able to access user attributes as Organization through smart values

      Attachments

        Issue Links

          is duplicated by

          Suggestion - AUTO-155 More ways to work with Organization field in Automation - conditions, action to send email to users in an organization, identify organization of request participants

          • Closed

          Suggestion - JSDCLOUD-7787 Add organization and domain in automation rules

          • Closed

          Suggestion - JSWCLOUD-22717 As an Automation for Jira user, I want to be able to access user attributes as Organization through smart values

          • Closed
          is related to

          Suggestion - JSDCLOUD-4903 As an Agent, I would like to see the organizations a customer belongs to

          • Gathering Interest

          Suggestion - JSDSERVER-4661 Auto Add Reporter's Organization

          • Gathering Interest
          relates to

          Suggestion - AUTO-637 More ways to work with Organization field in Automation - conditions, action to send email to users in an organization, identify organization of request participants.

          • Closed

          Suggestion - JSDCLOUD-4417 Add email domain to Customer Organisation

          • Closed
          mentioned in

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          Activity

            People

              4582ed8f6c63 Vincent Wong
              ijimoh Ismael Olusula Jimoh (Inactive)
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              141 Start watching this issue

              Dates

                Created:
                Updated: