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  1. Jira Service Management Cloud
  2. JSDCLOUD-7787

Add organization and domain in automation rules

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of AUTO-554 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Christal Rodrigues
      Jira Service Management Cloud team

       

      Hi, my customer wants to add organization at ticket creation in automation rules, and set mail domain in this rules

            [JSDCLOUD-7787] Add organization and domain in automation rules

            juan.casati@pedidosya.com added a comment -

            I want to use this automation for group countries.

            juan.casati@pedidosya.com added a comment - I want to use this automation for group countries.

            Lloyd added a comment -

            +1

            I want to use automation to send a comment to the customer and close ticket IF the customer is in organization X.

            Lloyd added a comment - +1 I want to use automation to send a comment to the customer and close ticket IF the customer is in organization X.

              Unassigned Unassigned
              13124c15bb82 Maxime CORNET
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                Created:
                Updated:
                Resolved: