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  1. Automation for Cloud
  2. AUTO-155

More ways to work with Organization field in Automation - conditions, action to send email to users in an organization, identify organization of request participants

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    • Resolution: Duplicate
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Our business would benefit greatly by having automation rules for organizations on all 'if' conditions like Comment Added, Issue Created, Status Changed etc.

      ie. Alert Organization

      Or alternatively an automation rule that allows for Users and Organizations to be added as watchers.

      This is essential because many of the Service Desk requests we receive require notice to other organizations within the company. While users can add them manually, there is human error and once an organization is added, unless members add themselves as participants, no further notifications are sent.

      Related feature requests:

      • In automation, we do have an option to send emails to Reporters and request participants but not organization members
      • Find reporter's organization with exact e-mail address
      • Setting organization using reporters domain should support domains other than .com when setting organization based on email
      • Allow automation rules to identify organizations that request participants are in - 

            [AUTO-155] More ways to work with Organization field in Automation - conditions, action to send email to users in an organization, identify organization of request participants

            Nathalie_P added a comment -

            This is a very important feature.

            Nathalie_P added a comment - This is a very important feature.

            Cesar Arzate added a comment -

            This is a legacy from Service desk automation that should be in place since we cannot integrate properly rules with new features and legacy ones

             

            Cesar Arzate added a comment - This is a legacy from Service desk automation that should be in place since we cannot integrate properly rules with new features and legacy ones  

            Alex Steinlauf added a comment -

            The update which added custom fields was extremely useful. I find it odd that Organizations wasn't apart of it. Being able to add automation for Organizations, and users to be added as watcher would be great.

            Alex Steinlauf added a comment - The update which added custom fields was extremely useful. I find it odd that Organizations wasn't apart of it. Being able to add automation for Organizations, and users to be added as watcher would be great.

            Majken Connor added a comment -

            We would use this. We'd like to be able to update the organizations field based on the value of another field.

            Majken Connor added a comment - We would use this. We'd like to be able to update the organizations field based on the value of another field.

              89403358cf11 Charlie Gavey
              7a8de487656f Thomas Borgia
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                Created:
                Updated:
                Resolved: