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Suggestion
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Resolution: Unresolved
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Our business would benefit greatly by having automation rules for organizations on all 'if' conditions like Comment Added, Issue Created, Status Changed etc.
ie. Alert Organization
Or alternatively an automation rule that allows for Users and Organizations to be added as watchers.
This is essential because many of the Service Desk requests we receive require notice to other organizations within the company. While users can add them manually, there is human error and once an organization is added, unless members add themselves as participants, no further notifications are sent.