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  1. Jira Service Management Data Center
  2. JSDSERVER-4842

Automation Rules for Organizations

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    • Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Our business would benefit greatly by having automation rules for organizations on all 'if' conditions like Comment Added, Issue Created, Status Changed etc.

      ie. Alert Organization

      Or alternatively an automation rule that allows for Users and Organizations to be added as watchers.

      This is essential because many of the Service Desk requests we receive require notice to other organizations within the company. While users can add them manually, there is human error and once an organization is added, unless members add themselves as participants, no further notifications are sent.

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              Unassigned Unassigned
              7a8de487656f Thomas Borgia
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