[JSWCLOUD-22717] As an Automation for Jira user, I want to be able to access user attributes as Organization through smart values

Type: Suggestion
Resolution: Duplicate
Component/s: Automation
Labels:
- Automation_Move_JSW

UIS:
0
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Issue Summary

Currently, there is no way to access some user attributes as Organization through smart values.

Expected Results

As an Automation for Jira user, it would be great to be able to access the following user attributes:

Display name
Email address
Organization
Job title
Timezone
Department
Preferred language

Actual Results

For now, Automation for Jira can access only the following user data when setting up a rule and use it in a condition component (for example):

accountId: the unique ID of the user, set by Jira. It is not possible to change this ID.
active: whether the user's account is active or not
avatarUrls: provides access to the user's avatar images in sizes 16x16, 24x24, 32x32 & 48x48
displayName: the full name in the user's profile
emailAddress: the email address in the user's profile
timeZone : the time zone based on the location set in the user's profile.

Please see https://support.atlassian.com/jira-software-cloud/docs/smart-values-users/

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available

duplicates

JSDCLOUD-14158 More ways to work with Organization field in Automation - conditions, action to send email to users in an organization, identify organization of request participants.

Closed

JSDCLOUD-14475 More ways to work with Organization field in Automation - conditions, action to send email to users in an organization, identify organization of request participants

Reviewing

is related to

AUTO-312 More Automation Smart Values for user fields - smart values for managed accounts, groups, "Domain of Reporter" field, last login date

Gathering Interest

Eduardo Oliveira - Mindpro Apps added a comment - 21/Feb/2022 12:03 PM

Hi everyone,

We noticed that this improvement wasn't delivered for a while and I am happy to share with you one more solution that may help you to achieve this goal (or complementary need of your company) - MindPro Sync, a new Marketplace app, where you can integrate OKTA, Azure AD, or OneLogin with Jira and JSM.

With this integration, you can:

Connect JIRA and JSM with your favorite Identity Provider (OKTA, Azure, or OneLogin);
Select and map user attributes to be displayed in Jira issues or JSM requests (and portal) (such as email, phone, manager name, department, company hierarchy, and more)
Use user attributes information from read-only custom fields to create JQL queries, filters, dashboards or to connect with other apps;
Choose to display data for the issue Reporter or Assignee;
Show user reporting hierarchy in Issues and JSM requests to facilitate escalation and approvals;
Automatically assign approvers based on user hierarchy.

Available on Atlassian Marketplace for 30-days free: MindPro Sync

Check the app documentation: https://mindpro.atlassian.net/wiki/spaces/MAP/pages/1700298761/Mindpro+Sync

Learn more at: mindproapps.com

Eduardo,

MindPro - Atlassian Marketplace Partner

Eduardo Oliveira - Mindpro Apps added a comment - 21/Feb/2022 12:03 PM Hi everyone, We noticed that this improvement wasn't delivered for a while and I am happy to share with you one more solution that may help you to achieve this goal (or complementary need of your company) - MindPro Sync , a new Marketplace app, where you can integrate OKTA, Azure AD, or OneLogin with Jira and JSM. With this integration, you can: Connect JIRA and JSM with your favorite Identity Provider (OKTA, Azure, or OneLogin); Select and map user attributes to be displayed in Jira issues or JSM requests (and portal) (such as email, phone, manager name, department, company hierarchy, and more) Use user attributes information from read-only custom fields to create JQL queries, filters, dashboards or to connect with other apps; Choose to display data for the issue Reporter or Assignee; Show user reporting hierarchy in Issues and JSM requests to facilitate escalation and approvals; Automatically assign approvers based on user hierarchy. Available on Atlassian Marketplace for 30-days free: MindPro Sync Check the app documentation: https://mindpro.atlassian.net/wiki/spaces/MAP/pages/1700298761/Mindpro+Sync Learn more at: mindproapps.com Eduardo, MindPro - Atlassian Marketplace Partner

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Collapse comment: Eduardo Oliveira - Mindpro Apps added a comment - 21/Feb/2022 12:03 PM

Expand comment: Eduardo Oliveira - Mindpro Apps added a comment - 21/Feb/2022 12:03 PM

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