Problem Definition

As an agent, I would like to find out which organizations a customer belongs to even if they have chosen not to share the issue. This would allow me to run reports on organizations impacted by a particular issue.

Suggested Solution

I would like to be able to view an organization field which shows this information, or use automation to populate other fields based on this.

We can also use the Customer service Management feature that shows the Organization details that a customer (reporter) is part of. For more information on the feature refer to Manage your customers and organizations