Details
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Suggestion
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Resolution: Unresolved
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None
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11
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4
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
As an agent, I would like to find out which organizations a customer belongs to even if they have chosen not to share the issue. This would allow me to run reports on organizations impacted by a particular issue.
Suggested Solution
I would like to be able to view an organization field which shows this information, or use automation to populate other fields based on this.
Attachments
Issue Links
- is related to
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JSDSERVER-4903 As an Agent, I would like to see the organizations a customer belongs to
- Gathering Interest
- relates to
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AUTO-554 More ways to work with Organization field in Automation - conditions, action to send email to users in an organization, identify organization of request participants
- Reviewing
- mentioned in
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