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  1. Jira Service Management Data Center
  2. JSDSERVER-4903

As an Agent, I would like to see the organizations a customer belongs to

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    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      As an agent, I would like to find out which organizations a customer belongs to even if they have chosen not to share the issue. This would allow me to run reports on organizations impacted by a particular issue.

      Suggested Solution

      I would like to be able to view an organization field which shows this information, or use automation to populate other fields based on this.

            [JSDSERVER-4903] As an Agent, I would like to see the organizations a customer belongs to

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              Unassigned Unassigned
              khannon Keri Duthie (Inactive)
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                Created:
                Updated: