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  1. Jira Service Management Data Center
  2. JSDSERVER-4903

As an Agent, I would like to see the organizations a customer belongs to

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Details

    • Suggestion
    • Resolution: Unresolved
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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      As an agent, I would like to find out which organizations a customer belongs to even if they have chosen not to share the issue. This would allow me to run reports on organizations impacted by a particular issue.

      Suggested Solution

      I would like to be able to view an organization field which shows this information, or use automation to populate other fields based on this.

      Attachments

        Issue Links

          relates to

          Suggestion - JSDCLOUD-4903 As an Agent, I would like to see the organizations a customer belongs to

          • Gathering Interest

          Suggestion - JSDSERVER-4661 Auto Add Reporter's Organization

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              khannon Keri Duthie (Inactive)
              Votes:
              71 Vote for this issue
              Watchers:
              29 Start watching this issue

              Dates

                Created:
                Updated:

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