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  1. Jira Service Management Cloud
  2. JSDCLOUD-4903

As an Agent, I would like to see the organizations a customer belongs to

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      As an agent, I would like to find out which organizations a customer belongs to even if they have chosen not to share the issue. This would allow me to run reports on organizations impacted by a particular issue.

      Suggested Solution

      I would like to be able to view an organization field which shows this information, or use automation to populate other fields based on this.

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          is related to

          Suggestion - JSDSERVER-4903 As an Agent, I would like to see the organizations a customer belongs to

          • Gathering Interest
          relates to

          Suggestion - AUTO-554 More ways to work with Organization field in Automation - conditions, action to send email to users in an organization, identify organization of request participants

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              Unassigned Unassigned
              khannon Keri Duthie (Inactive)
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              Dates

                Created:
                Updated: