As an Agent, I would like to see the organizations a customer belongs to

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: None
    • 1
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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      As an agent, I would like to find out which organizations a customer belongs to even if they have chosen not to share the issue. This would allow me to run reports on organizations impacted by a particular issue.

      Suggested Solution

      I would like to be able to view an organization field which shows this information, or use automation to populate other fields based on this.

              Assignee:
              Unassigned
              Reporter:
              Keri Duthie (Inactive)
              Votes:
              76 Vote for this issue
              Watchers:
              30 Start watching this issue

                Created:
                Updated: