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  1. Atlassian Product Integrations
  2. API-299

Custom Fields with same names in team-managed projects not populating data when exporting

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Details

    • Severity 3 - Minor

    Description

      Issue Summary

      Custom Fields with same names in team-managed (formerly known as next-gen) projects not populating data when exporting when we use open in Microsoft Excel option

      Steps to Reproduce

      1. Step 1: Create custom fields with same name in multiple team-managed projects
      2. Step 2: Populate the custom fields by creating tickets in team-managed projects
      3. Step 3: Run an advanced issue search and the Custom Field in the column
      4. Step 4: click on open in Microsoft Excel option

      Expected Results

      The exported excel sheet should contain the data for the Custom Field

      Actual Results

      Custom Field data in the exported excel sheet is empty.

      Workaround

      Option 1

      Use the Export to CSV option

      Option 2

      Consider renaming the custom field

      Option 3

      Import issues using Jira Cloud for Excel add-in or Jira Cloud for Sheets app. Both allow you to specify the exact field you are using on your project.

      Attachments

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          Daria Koshelieva
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          Daria Koshelieva

        Issue Links

          causes

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-81312 Data of a dropdown custom field in Team-Managed Project is not being exported to Google Sheets

          • Medium - Medium priority issues
          • Closed
          is caused by

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-78405 GET /rest/api/3/user/columns doesn't return information about collapsed fields

          • Low - Low priority issues
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. API-360 Opening issues via Google sheets and excel online is missing custom field data

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. API-461 custom fields with the same name used in the different Team-managed projects cannot be exported correctly

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. API-488 Exporting issues using 'Open in Microsoft Excel' feature does not export Team-managed custom fields values

          • Low - Low priority issues
          • Closed
          is related to

          Suggestion - JRACLOUD-77919 Exporting issues creates duplicate columns when the same custom field name is used in both Company-managed and team-managed projects

          • Gathering Interest
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-69193 Export current fields does not follow the visible column configuration

          • High - High priority issues
          • Closed
          mentioned in

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            People

              Unassigned Unassigned
              vrai@atlassian.com VR
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              Dates

                Created:
                Updated: