Uploaded image for project: 'Atlassian Product Integrations'
  1. Atlassian Product Integrations
  2. API-299

Custom Fields with same names in team-managed projects not populating data when exporting

XMLWordPrintable

    • Severity 3 - Minor

      Issue Summary

      Custom Fields with same names in team-managed (formerly known as next-gen) projects not populating data when exporting when we use open in Microsoft Excel option

      Steps to Reproduce

      1. Step 1: Create custom fields with same name in multiple team-managed projects
      2. Step 2: Populate the custom fields by creating tickets in team-managed projects
      3. Step 3: Run an advanced issue search and the Custom Field in the column
      4. Step 4: click on open in Microsoft Excel option

      Expected Results

      The exported excel sheet should contain the data for the Custom Field

      Actual Results

      Custom Field data in the exported excel sheet is empty.

      Workaround

      Option 1

      Use the Export to CSV option

      Option 2

      Consider renaming the custom field

      Option 3

      Import issues using Jira Cloud for Excel add-in or Jira Cloud for Sheets app. Both allow you to specify the exact field you are using on your project.

        1. 1.png
          1.png
          66 kB
        2. 2.png
          2.png
          56 kB
        3. 3.png
          3.png
          212 kB
        4. 4.png
          4.png
          19 kB
        5. 5.png
          5.png
          82 kB

              Unassigned Unassigned
              vrai@atlassian.com VR
              Votes:
              32 Vote for this issue
              Watchers:
              61 Start watching this issue

                Created:
                Updated: