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  1. Atlassian Product Integrations
  2. API-299

Custom Fields with same names in team-managed projects not populating data when exporting

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Details

    • Bug
    • Status: Gathering Impact (View Workflow)
    • Low
    • Resolution: Unresolved
    • None
    • None
    • Jira Cloud for Excel
    • None
    • Severity 3 - Minor

    Description

      Issue Summary

      Custom Fields with same names in team-managed (formerly known as next-gen) projects not populating data when exporting when we use open in Microsoft Excel option

      Steps to Reproduce

      1. Step 1: Create custom fields with same name in multiple team-managed projects
      2. Step 2: Populate the custom fields by creating tickets in team-managed projects
      3. Step 3: Run an advanced issue search and the Custom Field in the column
      4. Step 4: click on open in Microsoft Excel option

      Expected Results

      The exported excel sheet should contain the data for the Custom Field

      Actual Results

      Custom Field data in the exported excel sheet is empty.

      Workaround

      Option 1

      Use the Export to CSV option

      Option 2

      Consider renaming the custom field

      Option 3

      Import issues using Jira Cloud for Excel add-in or Jira Cloud for Sheets app. Both allow you to specify the exact field you are using on your project.

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              Unassigned Unassigned
              vrai@atlassian.com VR
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              Dates

                Created:
                Updated: