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Bug
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Resolution: Unresolved
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Low
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None
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None
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Severity 3 - Minor
Issue Summary
Custom Fields with same names in team-managed (formerly known as next-gen) projects not populating data when exporting when we use open in Microsoft Excel option
Steps to Reproduce
- Step 1: Create custom fields with same name in multiple team-managed projects
- Step 2: Populate the custom fields by creating tickets in team-managed projects
- Step 3: Run an advanced issue search and the Custom Field in the column
- Step 4: click on open in Microsoft Excel option
Expected Results
The exported excel sheet should contain the data for the Custom Field
Actual Results
Custom Field data in the exported excel sheet is empty.
Workaround
Option 1
Use the Export to CSV option
Option 2
Consider renaming the custom field
Option 3
Import issues using Jira Cloud for Excel add-in or Jira Cloud for Sheets app. Both allow you to specify the exact field you are using on your project.
- causes
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JRACLOUD-81312 Data of a dropdown custom field in Team-Managed Project is not being exported to Google Sheets
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- Closed
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- is caused by
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JRACLOUD-78405 GET /rest/api/3/user/columns doesn't return information about collapsed fields
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- Closed
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- is duplicated by
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API-360 Opening issues via Google sheets and excel online is missing custom field data
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- Closed
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API-461 custom fields with the same name used in the different Team-managed projects cannot be exported correctly
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- Closed
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API-488 Exporting issues using 'Open in Microsoft Excel' feature does not export Team-managed custom fields values
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- Closed
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- is related to
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JRACLOUD-77919 Exporting issues creates duplicate columns when the same custom field name is used in both Company-managed and team-managed projects
- Gathering Interest
- relates to
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JRACLOUD-69193 Export current fields does not follow the visible column configuration
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- Closed
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Option 3 should be updated to specify to manually search in the field list to then add additional fields that have the same name but are different actual customfield_ids
this work-around itself is the same work-around you use in Jira Cloud for Sheets which itself suffers from the same bug. Jira Cloud for Sheets is itself not a work-around, the work-around is the same per the steps below in Daria's comment which are for Excel, but the exact same steps are what you use in Jira Cloud for Sheets to work-around this. (You can search for the different fields by the same name if you go to the Fields tab and Edit fields)
Unfortunately this isn't necessarily a minor bug though as this feature is itself how others have identified to find the customfield_id itself in the first place (and, in fact, at the time of writing this comment, that is the accepted answer even though it suffers from this bug and the i.d. you're seeing is wrong)