Exporting issues using 'Open in Microsoft Excel' feature does not export Team-managed custom fields values

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Low
    • None
    • Affects Version/s: None
    • Component/s: Jira Cloud for Excel
    • None
    • Severity 3 - Minor

      Issue Summary

      Exporting issues using the 'Open in Microsoft Excel' feature does not export Team-managed custom fields values.

      Steps to Reproduce

      1. Create the same custom field name in more than one Team Managed project
      2. Search for issues from team-managed projects that have custom fields created and populated.
      3. Export the issues using the 'Open in Microsoft Excel' feature.
      4. Custom fields from the Team-managed project will be empty and lack data.

      Expected Results

      Excel file should contain Team-managed custom field data.

      Actual Results

      Excel file does not contain Team-managed custom field data.

      Workaround

      Export issues using Export Excel CSV (All fields)/(Current field) feature.
      Or
      From Google sheet Get issues from Jira and select the correct custom field

        1. workaround in google sheet.mov
          3.20 MB
          Fariba
        2. screenshot-1.png
          21 kB
          Vasilije Dramicanin
        3. How to reproducce the problem.mov
          11.57 MB
          Fariba
        4. Data retrieved for the correct custom field.png
          35 kB
          Fariba

            Assignee:
            Unassigned
            Reporter:
            Vasilije Dramicanin (Inactive)
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            Watchers:
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              Created:
              Updated:
              Resolved: