Exporting issues using 'Open in Microsoft Excel' feature does not export Team-managed custom fields values

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Low
    • None
    • Affects Version/s: None
    • Component/s: Jira Cloud for Excel
    • None
    • Severity 3 - Minor

      Issue Summary

      Exporting issues using the 'Open in Microsoft Excel' feature does not export Team-managed custom fields values.

      Steps to Reproduce

      1. Create the same custom field name in more than one Team Managed project
      2. Search for issues from team-managed projects that have custom fields created and populated.
      3. Export the issues using the 'Open in Microsoft Excel' feature.
      4. Custom fields from the Team-managed project will be empty and lack data.

      Expected Results

      Excel file should contain Team-managed custom field data.

      Actual Results

      Excel file does not contain Team-managed custom field data.

      Workaround

      Export issues using Export Excel CSV (All fields)/(Current field) feature.
      Or
      From Google sheet Get issues from Jira and select the correct custom field

        1. screenshot-1.png
          21 kB
          Vasilije Dramicanin
        2. How to reproducce the problem.mov
          11.57 MB
          Fariba
        3. Data retrieved for the correct custom field.png
          35 kB
          Fariba
        4. workaround in google sheet.mov
          3.20 MB
          Fariba

            Assignee:
            Unassigned
            Reporter:
            Vasilije Dramicanin (Inactive)
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            Watchers:
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              Created:
              Updated:
              Resolved: