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  1. Jira Service Management Data Center
  2. JSDSERVER-98

Ability to communicate system outages or announcements through Service Desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a Service Desk employee it would be great to have the ability to create an information inside the service desk that a system is down.

      If a user call our phone hotline we can set a custom message if we have an general outage of a system.

      This option must be available for all service desk employees and not only for JIRA system / project administrators.

      The JIRA Announcement Banner is not an option for that.

      Atlassian Status as of 13 August 2015

      Hi everyone,
      Thanks so much for your votes and comments on this feature request.

      Even though we had no plans to put the work related to this feature on our short term roadmaps, the solution will be implemented as one of our team member’s "20% projects".

      Please let us know on which of the following you want us to focus on first?
      1) Announcement banner on Help Center
      2) Announcement banner per project

      Thanks for your patience and we hope you appreciate our open approach to feature requests.

      Regards,
      The JIRA Service Desk team

          Form Name

            [JSDSERVER-98] Ability to communicate system outages or announcements through Service Desk

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011658 ] New: JAC Suggestion Workflow 3 [ 3649167 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664864 ] New: JAC Suggestion Workflow [ 3011658 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325832 ] New: Confluence Workflow - Public Facing v4 [ 2664864 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2054145 ] New: JSD Suggestion Workflow - TEMP [ 2325832 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049483 ] New: JSD Suggestion Workflow [ 2054145 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279468 ] New: JSD Suggestion Workflow - TEMP [ 2049483 ]
            jonah (Inactive) made changes -
            Description Original: As a Service Desk employee it would be great to have the ability to create an information inside the service desk that a system is down.

            If a user call our phone hotline we can set a custom message if we have an general outage of a system.

            This option must be available for all service desk employees and not only for JIRA system / project administrators.

            The JIRA Announcement Banner is not an option for that.


            {panel:title=Atlassian Status as of 13 August 2015}
            Hi everyone,
            Thanks so much for your votes and comments on this feature request.

            Even though we had no plans to put the work related to this feature on our short term roadmaps, the solution will be implemented as one of our team member’s "20% projects".

            Please let us know on which of the following you want us to focus on first?
            1) Announcement banner on Help Center
            2) Announcement banner per project

            Thanks for your patience and we hope you appreciate our open approach to feature requests.

            Regards,
            The JIRA Service Desk team
            {panel}             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-98].
              {panel}

            As a Service Desk employee it would be great to have the ability to create an information inside the service desk that a system is down.

            If a user call our phone hotline we can set a custom message if we have an general outage of a system.

            This option must be available for all service desk employees and not only for JIRA system / project administrators.

            The JIRA Announcement Banner is not an option for that.


            {panel:title=Atlassian Status as of 13 August 2015}
            Hi everyone,
            Thanks so much for your votes and comments on this feature request.

            Even though we had no plans to put the work related to this feature on our short term roadmaps, the solution will be implemented as one of our team member’s "20% projects".

            Please let us know on which of the following you want us to focus on first?
            1) Announcement banner on Help Center
            2) Announcement banner per project

            Thanks for your patience and we hope you appreciate our open approach to feature requests.

            Regards,
            The JIRA Service Desk team
            {panel}
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-98 [ JSDCLOUD-98 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: sdt vc New: affects-server sdt vc

            Martin Cleaver added a comment -

            Ok, well, I note I can put system-wide announcements on /servicedesk/customer/portals too.

            That doesn't help if users only view their own ticket, and if they interact via email.

             

            Martin Cleaver added a comment - Ok, well, I note I can put system-wide announcements on /servicedesk/customer/portals too. That doesn't help if users only view their own ticket, and if they interact via email.  

              mmcmahon Matthew McMahon (Inactive)
              4e81381d415c Tim Eddelbüttel
              Votes:
              51 Vote for this issue
              Watchers:
              39 Start watching this issue

                Created:
                Updated:
                Resolved: