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  1. Jira Service Management Data Center
  2. JSDSERVER-93

Allow editing of fields / details through the service project request (post-creation)

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      As a Jira Service Management user, I'd like to edit system and custom fields after creating the service project request through the Customer Portal.

      This is necessary in case information is incorrectly entered while creating it, or if any changes need to be made to the existing information at a later time. Otherwise, I'd need to go to the Jira issue to modify the field, which a customer may not have permission to do.

            [JSDSERVER-93] Allow editing of fields / details through the service project request (post-creation)

            Nina Picyk added a comment -

            Please add this feature ASAP. After editing the issue, it would be useful to have a history of such changes in the portal. It is not normal that it is not available yet!

            Nina Picyk added a comment - Please add this feature ASAP. After editing the issue, it would be useful to have a history of such changes in the portal. It is not normal that it is not available yet!

            Hello everyone!

            I have created a plugin to fix this issue
            [Dacha's Portal Utils: Screens and Fields | Atlassian Marketplace|https://marketplace.atlassian.com/apps/1235179/dachas-portal-utils-screens-and-fields?hosting=datacenter&tab=overview]

            It does not allow direct editing of customer requests, but it does allow exposing issue transitions with screens to the customer portal.
            If you have any questions, please contact me.

            Bohdan Belokur added a comment - Hello everyone! I have created a plugin to fix this issue [Dacha's Portal Utils: Screens and Fields | Atlassian Marketplace|https://marketplace.atlassian.com/apps/1235179/dachas-portal-utils-screens-and-fields?hosting=datacenter&tab=overview] It does not allow direct editing of customer requests, but it does allow exposing issue transitions with screens to the customer portal. If you have any questions, please contact me.

            +1 

            It's not normal that this features has not been integrated yet. We don't want users to edit / remove their comment through the pannel issue please.

             

            Adnane BENSAID added a comment - +1  It's not normal that this features has not been integrated yet. We don't want users to edit / remove their comment through the pannel issue please.  

            This is pretty basic functionality that is available in every other itsm tool... Please add it asap

             

            Sebastian Lindberg added a comment - This is pretty basic functionality that is available in every other itsm tool... Please add it asap  

            This is basic feature how come it took all this time, it will allow customer to edit their requests not to raise new request in case any missing data and it can be configurable to be editable in certain phases. 

            Mohamed Saad Taha added a comment - This is basic feature how come it took all this time, it will allow customer to edit their requests not to raise new request in case any missing data and it can be configurable to be editable in certain phases. 

            Zac Boyd added a comment -

            Still think this is necessary and should be considered!

            Zac Boyd added a comment - Still think this is necessary and should be considered!

            Hi any updates on when this would be released, this is such a basic and critical functionality for an end stakeholder to edit the contents in the customer portal after raising an issue. 

            karthik raj added a comment - Hi any updates on when this would be released, this is such a basic and critical functionality for an end stakeholder to edit the contents in the customer portal after raising an issue. 

            Anna Zhong added a comment - - edited

             shamid@atlassian.com Following up on this. Any ETA to implement this feature?

            +345

            Anna Zhong added a comment - - edited   shamid@atlassian.com Following up on this. Any ETA to implement this feature? +345

            JordanJ added a comment -

            I think it's a license thing.  They dont want to allow this functionality unless you buy more licenses.

            JordanJ added a comment - I think it's a license thing.  They dont want to allow this functionality unless you buy more licenses.

            Indrek Petti added a comment - - edited

            Could be the use cases when it makes sense but I would think that initial request should stay un-changed or can be updated only by process owner - who is not the customer. Or cases when request gets manager approval for one thingh and the requester changes it to be about something different and we do not catch it (ofc it is seen in history log but you have to know to check it from there). Adding incremental additions as comments from customer side OR cancel it and create a new one is working well for us. Just as a thought..

            Indrek Petti added a comment - - edited Could be the use cases when it makes sense but I would think that initial request should stay un-changed or can be updated only by process owner - who is not the customer. Or cases when request gets manager approval for one thingh and the requester changes it to be about something different and we do not catch it (ofc it is seen in history log but you have to know to check it from there). Adding incremental additions as comments from customer side OR cancel it and create a new one is working well for us. Just as a thought..

              Unassigned Unassigned
              mfernandes@atlassian.com Matheus Fernandes
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                Created:
                Updated: