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  1. Jira Service Management Data Center
  2. JSDSERVER-172

Allow user to edit fields using the Customer Portal

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    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In some cases, the user is required to update few fields via the Customer Portal, which currently only allows users to add comments.

      It will be nice if it's possible for the user to be able to update and edit custom fields directly from the Customer Portal instead of going to the default issue view.

          Form Name

            [JSDSERVER-172] Allow user to edit fields using the Customer Portal

            Shankar Rishikesh added a comment -

            This is a requirement, please allow few basic fields to be editable in Portal by customer like Urgency, Impact, SLA (may be just view option)...

            Shankar Rishikesh added a comment - This is a requirement, please allow few basic fields to be editable in Portal by customer like Urgency, Impact, SLA (may be just view option)...

            David Vazquez added a comment -

            +1

            David Vazquez added a comment - +1

            shihab added a comment -

            This is a duplicate of JSD-93 - please vote for JSD-93 and watch it for any future updates.

            shihab added a comment - This is a duplicate of JSD-93 - please vote for JSD-93 and watch it for any future updates.

            UoS Web Team People added a comment -

            We have some custom fields which we would like to have on the customer portal and also allow them to be updated.

            UoS Web Team People added a comment - We have some custom fields which we would like to have on the customer portal and also allow them to be updated.

              Unassigned Unassigned
              aalshargabi AlaA
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                Created:
                Updated:
                Resolved: