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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In some cases, the user is required to update few fields via the Customer Portal, which currently only allows users to add comments.

      It will be nice if it's possible for the user to be able to update and edit custom fields directly from the Customer Portal instead of going to the default issue view.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

              • Icon: Suggestion Suggestion
              • Resolution: Duplicate
              • None
              • None
              • None
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                In some cases, the user is required to update few fields via the Customer Portal, which currently only allows users to add comments.

                It will be nice if it's possible for the user to be able to update and edit custom fields directly from the Customer Portal instead of going to the default issue view.

                        Unassigned Unassigned
                        aalshargabi AlaA
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        13 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                              Unassigned Unassigned
                              aalshargabi AlaA
                              Votes:
                              1 Vote for this issue
                              Watchers:
                              13 Start watching this issue

                                Created:
                                Updated:
                                Resolved: