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Suggestion
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Resolution: Unresolved
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None
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47
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15
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
As a service desk administrator or leader of a service desk team, I would like the ability to receive service desk reports via email or share them with others via email. The ability to schedule these email reports is desired.
As a manager of multiple service desk teams, I would like to see these emails to contain reports from multiple service desks.
Use Case Example:
I am the manager of a service desk and would like to receive a periodic (daily, weekly, monthly) email containing some of the reports in Jira Service Desk.
- I would also like to be able to send these reports to my service desk agents
- is related to
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- Gathering Interest
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- Gathering Interest
- relates to
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- Closed
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- Future Consideration
- links to
| Form Name | |||||||||||
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[JSDSERVER-858] Ability to email Jira Service Management reports
I think what's missed in the existing emailed reports (which are invaluable and used for all kinds of other time-sensitive scenarios) is that for any report with more than one filter, the graphs are invaluable to see where the hot spots are. Seeing a list of tickets from one filter isn't helpful if it's missing the context of 10 other related filters, and setting up 10 email subscriptions for related data will usually result in a set of emails that are easier to just delete than try to pore through to make sense of how they fit together as a whole.
I would very much so like this feature - it would be incredibly helpful with my weekly communications to our clients.
@Eric Filters (and the underlying JQL queries) absolutely support SLAs. There are even JQL functions dedicated to these purposes!
We do need this feature - as far as I know, Filters do not take SLAs into account. Automated reports for tickets about to breach an SLA are a must in my humble opinion.
Steps to create an automated recurring email report (Jira-cloud version):
Step1: Create a filter
- Go to search and define the search results that you want to send out as email.
- Click on 'save as' above search results.
- Enter a name for your filter and click submit.
Step 2: Create a subscription
- All filters can be accessed by clicking on 'Filters' in the navigation bar on the top. Click on the filter that you wish to send as an email.
- Click on 'Details' above filter results.
- Edit permissions and provide correct access.
- Click again on 'Details' and select 'new subscription'.
- Select recipients and schedule the email report. User group can be created within global permissions and added as recipients.
- Click subscribe.
To just receive an email, one need not be a Jira user. However, to click on an issue and view the issue within Jira Service Management, Jira license is needed.
Hope this helps!
This is a feature request created back in 2014 and we are in 2020 without any resolution to it. My customers keep asking for monthly reports for the issues reported by them and I have to do it manually every month. This is very tiring. We should have this feature inbuilt in the product.
10 years later....