10 years later.... 

I think what's missed in the existing emailed reports (which are invaluable and used for all kinds of other time-sensitive scenarios) is that for any report with more than one filter, the graphs are invaluable to see where the hot spots are. Seeing a list of tickets from one filter isn't helpful if it's missing the context of 10 other related filters, and setting up 10 email subscriptions for related data will usually result in a set of emails that are easier to just delete than try to pore through to make sense of how they fit together as a whole.

I would very much so like this feature - it would be incredibly helpful with my weekly communications to our clients.

@Aron Oh wow, I didn't know. Thanks, this is very helpful!

@Eric Filters (and the underlying JQL queries) absolutely support SLAs. There are even JQL functions dedicated to these purposes!

See: https://confluence.atlassian.com/servicedeskserver041/using-jql-queries-specific-to-slas-969531109.html

We do need this feature - as far as I know, Filters do not take SLAs into account. Automated reports for tickets about to breach an SLA are a must in my humble opinion.

Steps to create an automated recurring email report (Jira-cloud version):

Step1: Create a filter

1. Go to search and define the search results that you want to send out as email.
2. Click on 'save as' above search results.
3. Enter a name for your filter and click submit.

Step 2: Create a subscription

1. All filters can be accessed by clicking on 'Filters' in the navigation bar on the top. Click on the filter that you wish to send as an email.
2. Click on 'Details' above filter results.
3. Edit permissions and provide correct access.
4. Click again on 'Details' and select 'new subscription'.
5. Select recipients and schedule the email report. User group can be created within global permissions and added as recipients.
6. Click subscribe.

To just receive an email, one need not be a Jira user. However, to click on an issue and view the issue within Jira Service Management, Jira license is needed.

Hope this helps!

Please add the ability to schedule emailing of reports.

This is a feature request created back in 2014 and we are in 2020 without any resolution to it. My customers keep asking for monthly reports for the issues reported by them and I have to do it manually every month. This is very tiring. We should have this feature inbuilt in the product.

Bump +1

This is an absolute must have feature to better manage service desk productivity. 

Bumping this up +1 interest

We have the ability to subscribe to filter results, but this is raw data. Subscribing the reports in Service Desk case will be very much useful.

I'm perplexed that such feature is not built-in in this software. This is an essential part of a service desk solution :-O.

Our Executives are constantly asking me for these automated reports from our helpdesk. 

Seems like this is still an open issue.

I'm evaluating Jira Service desk and this is one of the Executive requests.

This would be awesome. I'd love to have something that I can email out to management on a weekly basis!

+1 on this issue - SLA Reports, as well as customizable search filter results should be able to be automated, it would make a world of difference in this product!

Yes, this is a much needed built-in function.

I aggre- I also would like reports to be auto generated and sent out via email

We have recently adopted JIRA Service Desk for tracking application support issue. One of the reasons for selecting this tool was its powerful reports. We have created a handful of reports for agents and senior management. We would like to email these reports to management and support teams periodically weekly, monthly, quarterly or yearly.

I have found some great work done my market place plugins to automate the excel generation. The purpose of JIRA Service Desk reports is then defeated if we have to create excel templates and configure the automation. It would also will be risk to use multiple plugins to get just once feature and create a blocker when upgrading JIRA becomes problems with one of these plugins. If we have this feature provided in JIRA Service Desk out of the box then we assume the compatibility with JIRA will not be issue when we upgrade.

We have to report our activity weekly to management. The ability to email reports would be awesome!

Use the Excel Automation Plugin to generate Excel reports from JIRA data periodically and to email those (or save to files).

How does it work? When the automation action is triggered by a CRON expression (flexible scheduling), it will render an Excel spreadsheet via the Better Excel Plugin. It supports exporting every sort of JIRA data, and since version 1.1.0 it also supports JIRA Service Desk fields (SLA, request participants, etc.). Not only you can export the data, but you can apply all Excel features on those, like formulas, functions, charts, pivot tables, etc.

See the add-on's manual for more details.