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  1. Jira Service Management Data Center
  2. JSDSERVER-816

Ability to "Brand" The Main Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, we are able to Brand the Customer Portal of a Service Desk Project where we could choose our own Logo. Hence, it would be useful if we could brand the Main Portal as well. Some screenshot below;

      • The Main Portal
      • A Service Desk Project's Customer Portal after Branding:

      Notes:
      1. Due to the Main Portal could not be Branded, the My Request page would not follow the customized look of a Customer Portal as it holds Requests from another portal as well.

      2. The Customer Profile theme is also affected, in which it will follow the theme from which it's redirected to. For example:

      • from Customer Portal -> click Profile: the Profile theme inherits the Customer Portal's customized theme
      • from My Request -> click Profile: the Profile theme inherits the My Request theme, which is the default theme

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        2. myrequest.PNG
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        4. portal.PNG
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            [JSDSERVER-816] Ability to "Brand" The Main Portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011580 ] New: JAC Suggestion Workflow 3 [ 3649067 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664606 ] New: JAC Suggestion Workflow [ 3011580 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322287 ] New: Confluence Workflow - Public Facing v4 [ 2664606 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052664 ] New: JSD Suggestion Workflow - TEMP [ 2322287 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048602 ] New: JSD Suggestion Workflow [ 2052664 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279875 ] New: JSD Suggestion Workflow - TEMP [ 2048602 ]
            jonah (Inactive) made changes -
            Description Original: Currently, we are able to Brand the Customer Portal of a Service Desk Project where we could choose our own Logo. Hence, it would be useful if we could brand the Main Portal as well. Some screenshot below;
            * The Main Portal
            !mainportal.PNG|thumbnail!

            * A Service Desk Project's Customer Portal after Branding:
            !portal.PNG|thumbnail!

            *Notes:*
            1. Due to the Main Portal could not be Branded, the *My Request* page would not follow the customized look of a Customer Portal as it holds Requests from another portal as well.
            !myrequest.PNG|thumbnail!

            2. The Customer Profile theme is also affected, in which it will follow the theme from which it's redirected to. For example:
            * from Customer Portal -> click Profile: the Profile theme inherits the Customer Portal's customized theme
            * from My Request -> click Profile: the Profile theme inherits the My Request theme, which is the default theme             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-816].
              {panel}

            Currently, we are able to Brand the Customer Portal of a Service Desk Project where we could choose our own Logo. Hence, it would be useful if we could brand the Main Portal as well. Some screenshot below;
            * The Main Portal
            !mainportal.PNG|thumbnail!

            * A Service Desk Project's Customer Portal after Branding:
            !portal.PNG|thumbnail!

            *Notes:*
            1. Due to the Main Portal could not be Branded, the *My Request* page would not follow the customized look of a Customer Portal as it holds Requests from another portal as well.
            !myrequest.PNG|thumbnail!

            2. The Customer Profile theme is also affected, in which it will follow the theme from which it's redirected to. For example:
            * from Customer Portal -> click Profile: the Profile theme inherits the Customer Portal's customized theme
            * from My Request -> click Profile: the Profile theme inherits the My Request theme, which is the default theme
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-816 [ JSDCLOUD-816 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server

            Pronto Plugins added a comment -

            Hello,

            I created this plugin: https://marketplace.atlassian.com/plugins/com.prontop.service-desk-landingpage/server/overview

             

            It may help you customize the Service Desk Landingpage/portalspage, such that you can add different information/html/macros, and even a categorized view of portals. Check it out

            It may help on the problem you describe. I'm open to implement features you need, e.g. like i18n macro constants!

             

            best regards from Pronto Plugins

            Pronto Plugins added a comment - Hello, I created this plugin: https://marketplace.atlassian.com/plugins/com.prontop.service-desk-landingpage/server/overview   It may help you customize the Service Desk Landingpage/portalspage, such that you can add different information/html/macros, and even a categorized view of portals. Check it out It may help on the problem you describe. I'm open to implement features you need, e.g. like i18n macro constants!   best regards from Pronto Plugins

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Votes:
              8 Vote for this issue
              Watchers:
              16 Start watching this issue

                Created:
                Updated:
                Resolved: