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  1. Jira Service Management Data Center
  2. JSDSERVER-631

auto reply template feature

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Updated as of 11 Sep 2017

      Hi all,

      Good news - Canned responses is now available in JIRA Service Desk version 3.7 and above. Canned responses allow your teams to reuse saved responses, much like a template for your reply. This feature will save time and make your team more efficient in dealing with their customer's requests.

      To find out more about this feature, check out our documentation here:
      https://confluence.atlassian.com/servicedesk/jira-service-desk-3-7-x-release-notes-934718353.html

      On behalf of the JSD team, I want to thank all of you for contributing to this ticket. Your comments, feedback and inputs have shaped this feature.

      — JIRA Service Desk Team.

      Updated as of 6 Dec 2016

      Hi all,

      Thank you so much for your votes and comments on this suggestion. We have a few open questions around the design of this feature and would love to hear your feedback on it. We have created a quick survey to capture the feedback: https://jiraservicedesk.typeform.com/to/GSiRrM

      Thank you again for all your continuous feedback!

      — JIRA Service Desk team

       

      It would better if JIRA Service Desk can provide a canned response functionality to reply to customer tickets with a pre-made response/template.

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          Leo Vogel
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          Thiago Di Giorgio
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          subitoag

            [JSDSERVER-631] auto reply template feature

            Caroline Bartle made changes -
            Link Original: This issue is related to JSDCLOUD-1515 [ JSDCLOUD-1515 ]
            Caroline Bartle made changes -
            Link New: This issue is related to JSDCLOUD-1515 [ JSDCLOUD-1515 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012604 ] New: JAC Suggestion Workflow 3 [ 3650900 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665990 ] New: JAC Suggestion Workflow [ 3012604 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2321803 ] New: Confluence Workflow - Public Facing v4 [ 2665990 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            V (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            V (Inactive) made changes -
            Fix Version/s New: 3.7.0 [ 72395 ]
            V (Inactive) made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-631].
              {panel}

            {panel:title=Updated as of 6 Dec 2016}
            Hi all,


            Thank you so much for your votes and comments on this suggestion. We have a few open questions around the design of this feature and would love to hear your feedback on it. We have created a quick survey to capture the feedback: [https://jiraservicedesk.typeform.com/to/GSiRrM]



            Thank you again for all your continuous feedback!



            - JIRA Service Desk team
            {panel}
             

            It would better if JIRA Service Desk can provide a canned response functionality to reply to customer tickets with a pre-made response/template.             		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-631].
            {panel}
            {panel:title=Updated as of 11 Sep 2017}
            Hi all,

            Good news - Canned responses is now available in JIRA Service Desk version 3.7 and above. Canned responses allow your teams to reuse saved responses, much like a template for your reply. This feature will save time and make your team more efficient in dealing with their customer's requests.

            To find out more about this feature, check out our documentation here:
             [https://confluence.atlassian.com/servicedesk/jira-service-desk-3-7-x-release-notes-934718353.html]

            On behalf of the JSD team, I want to thank all of you for contributing to this ticket. Your comments, feedback and inputs have shaped this feature.

            — JIRA Service Desk Team.
            {panel}
            {panel:title=Updated as of 6 Dec 2016}
            Hi all,

            Thank you so much for your votes and comments on this suggestion. We have a few open questions around the design of this feature and would love to hear your feedback on it. We have created a quick survey to capture the feedback: [https://jiraservicedesk.typeform.com/to/GSiRrM]

            Thank you again for all your continuous feedback!

            — JIRA Service Desk team
            {panel}
             

            It would better if JIRA Service Desk can provide a canned response functionality to reply to customer tickets with a pre-made response/template.
            Simi S made changes -
            Remote Link Original: This issue links to "Page (Bulldog)" [ 309147 ]
            Simi S made changes -
            Remote Link New: This issue links to "Page (Bulldog)" [ 309147 ]

              Unassigned Unassigned
              dchua Daryl Chuah (Inactive)
              Votes:
              342 Vote for this issue
              Watchers:
              223 Start watching this issue

                Created:
                Updated:
                Resolved: