[JSDSERVER-617] Customizable notification templates for Service Desk

Type: Suggestion
Resolution: Duplicate
Fix Version/s: None
Component/s: Email - Outgoing
Labels:
- affects-cloud
- affects-server
- sdt
- srl

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

As a customer I would like to be able to have different email templates used to email different groups (i.e. developers versus end-users) on issue events.

derived from

JSDSERVER-4418 Provide ability to customize Service Desk notifications

Closed

is duplicated by

JSDSERVER-983 Ability to modify the footer of notification sent to customers

Closed

is related to

JSDSERVER-218 Provide the ability to customize Jira Service Desk notifications

Closed

JSDSERVER-982 Ability to remove or change customer facing references to Atlassian and JIRA

Closed

JSDSERVER-1012 Possibility to hide/disable the customer portal and help center

Gathering Interest

relates to

JSDCLOUD-617 Customizable notification templates for Service Desk

Closed

JSDSERVER-1184 Customer e-mail template

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(2 relates to, 6 mentioned in)

No work has yet been logged on this issue.

Assignee:: Unassigned

Reporter:: Joseph Huynh (Inactive)

Votes:: 154 Vote for this issue

Watchers:: 101 Start watching this issue

Created:: 01/Jul/2014 8:37 AM

Updated:: 19/Sep/2019 5:56 AM

Resolved:: 01/Feb/2017 10:39 PM

Jira Service Management Data Center

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