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  1. Jira Service Management Data Center
  2. JSDSERVER-1184

Customer e-mail template

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Email - Outgoing
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi there! Is it possible to customize Customer e-mail template? for example to translate some system phrases or other stuff inside the template?

            [JSDSERVER-1184] Customer e-mail template

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011552 ] New: JAC Suggestion Workflow 3 [ 3649029 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664524 ] New: JAC Suggestion Workflow [ 3011552 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325227 ] New: Confluence Workflow - Public Facing v4 [ 2664524 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053217 ] New: JSD Suggestion Workflow - TEMP [ 2325227 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048263 ] New: JSD Suggestion Workflow [ 2053217 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280320 ] New: JSD Suggestion Workflow - TEMP [ 2048263 ]
            jonah (Inactive) made changes -
            Description Original: Hi there! Is it possible to customize Customer e-mail template? for example to translate some system phrases or other stuff inside the template? New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1184].
              {panel}

            Hi there! Is it possible to customize Customer e-mail template? for example to translate some system phrases or other stuff inside the template?
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1184 [ JSDCLOUD-1184 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 769610 ] New: JSD Suggestion Workflow [ 1280320 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Joseph Huynh (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              c5a5acb0ddad Daniil Pervukhin
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                Created:
                Updated:
                Resolved: