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Bug
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Resolution: Duplicate
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Low
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None
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3.15.1
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None
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2
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Severity 3 - Minor
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Summary
Attachments publicly shared by an Agent with some specific dimensions can't be seen from the customer portal:
- the attachment is not displayed in the comment from the customer portal view
- when trying to open the attachment URL in a new tab, we get the "Forbidden (403)" error
Steps to reproduce
- Create a new issue in a Service Desk project
- Open the issue from the Agent View (not the customer portal view)
- Upload an image to the issue and select "Add to issue only"
- Add a new comment, include the image in it by specifying the width and height, and click on "Share with customer". For example:
!IMG_4258.JPG|width=826,height=635!
- Open the issue from the customer portal view
Expected behavior
The attachment should be visible in the comment.
Observed behavior
- The comment is visible, but the attachment is not displayed:
- Open the URL of the attachment, and observe the 403 error:
Workaround
Edit the comment from the agent view side and remove the size dimension. For example:
- With thumbnail format:
!IMG_4258.JPG|thumbnail!
- Without thumbnail format:
!IMG_4258.JPG!
The attachment will be visible from the customer portal.e
- duplicates
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- Closed
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- relates to
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- Closed
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- Closed
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- is related to
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![[JIRA Server (Bulldog)]](/images/icons/generic_link_16.png "[JIRA Server (Bulldog)]")
JSDS-3126
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